Tyun Yee Tong
Automated website inquiries and bookings; replaced Instagram DMs and phone tag.
The Challenge
Tyun Yee Tong, Orange County's premier lion dance team, was receiving booking inquiries through Instagram DMs, phone calls, and emails. This led to missed messages, double-bookings, and hours spent on back-and-forth communication. The team needed a professional way to handle inquiries and bookings.
The Solution
We developed a custom website with an inquiry system that centralizes all booking requests into a single inbox. Customers can submit detailed inquiries through the website, which automatically routes them to the team's main email. This eliminated scattered communication across multiple platforms and provided a professional, consistent customer experience.
Results
- •Eliminated 90% of manual booking coordination
- •Reduced booking response time from days to minutes
- •Increased booking conversion rate by 40%
- •Professionalized customer experience
Technologies: Next.js, TypeScript, Email automation